How can we help?
Email support@closetpace.com and a real person will answer within 48 hours, usually much sooner. Please include your ClosetPace version (shown at the bottom of the popup) and what you saw.
Something broke after a Poshmark update? Poshmark occasionally changes its pages. ClosetPace can receive a fix for page changes the same day, without waiting for a Chrome Web Store update. If a feature suddenly stops working, tell us and we'll usually have it running again within hours.
Using ClosetPace
Sharing stopped. Why?
Open the popup: the health strip always says why it stopped. The usual reasons are a captcha waiting for you, the daily cap being reached, a 24-hour cool-down after Poshmark stopped confirming shares, or the Poshmark tab being closed. Solve the captcha or reopen Poshmark and it continues on its own.
Does my computer need to be on?
Yes. ClosetPace runs in Chrome, so your computer needs to be awake with Chrome open and a Poshmark tab. If it sleeps, ClosetPace resumes from its checkpoint when it wakes.
How do I get captcha alerts on my phone?
Install the free ntfy app on your phone, then in ClosetPace's settings turn on phone alerts and follow the steps to subscribe to your private alert topic. Desktop notifications and the alarm sound work without any setup.
Can I change the daily share cap?
Yes, in settings. You can lower it as far as you like. The maximum is 4,000 a day, which is the level reseller tool vendors recommend as a safe upper bound.
Why doesn't ClosetPace solve captchas?
Captchas are Poshmark checking that a person is there. We think the honest response is to pause and ask you, not to route the challenge to a solving service. It's also safer for your account.
Can I use ClosetPace alongside another sharing tool?
Please don't run two sharing tools at once. Their activity adds up toward share-jail limits and they compete for the same tab.
Which browsers are supported?
Google Chrome on Windows, Mac, ChromeOS and Linux. Other Chromium browsers may work but aren't officially supported yet. Mobile browsers can't run Chrome extensions.
Billing
How do I cancel?
In ClosetPace's settings, choose Manage subscription, then Cancel. One click, no questions. Pro stays on until the end of the period you paid for.
How do I get a refund?
Email support@closetpace.com within 7 days of a charge and we refund it in full. See the refund policy.
I was charged and didn't expect it.
Email us with the email address you subscribed with. If it's within 7 days we refund it straight away, and if something on our side was unclear we want to know.
Privacy and data
Your closet data stays on your computer. Read the privacy policy for exactly what is and isn't collected.